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Privacy & Refund Policy
We do not store credit card details nor do we share customer details with any 3rd parties?
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR Data Protection Act 2018 (DPA 2018). We collect information about you for 2 reasons.
1. Process your booking
2. Provide you the best service
We will not send out marketing e-mail to in the future unless you have given us your consent.
We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. The type of information we will collect about you includes your name, address, phone number, email address, and your credit card details. We will never collect sensitive information about you without your explicit consent.
No show: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address will be consider as No Show.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait at the airport up to 2 hours from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting ?10.00 for admin charges. However if the passenger wises to take a later flight we will provide the service at no extra cost.
Cancellations: Cancellations must be notified to us 2 hours prior to the pick up time if your within London postcodes and You are required to inform us 4 hours prior if you from outer areas.
Cancellations informed between 3 and 12 hours prior to pick up time means that a ?5 cancellation charge will be incurred. Cancellation informed between 4 to 2 hours prior to the journey will incur 50% of the booking price.
Cancellation not informed up to 2 hours before pick up time will incur 100% of the booking price